Returns FAQ's 

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Q. What is the return policy?
A.  The return policy is as follows:

     Hy-Tek Material Handling, Inc. approval is required prior to any return.

• We will issue a Return Authorization card to accompany the shipment.

• Effective October 1, 2000 Hytrol’s restock guideline is as follows:
• Only stockyard items may be returned.
• Minimum restock is 25% of MSRP. and a $50.00 minimum dollar amount.
• Items to be returned to the Jonesboro, AR facility where assembly originated.
• Items must be returned in original crate if possible, along with the return goods authorization tag.
• All shipment must be  prepaid.  All collect shipments will be refused and returned to the sender.

Q. Where do I get a return authorization card?
A.  Send an email to conveyors@hy-tekmail.net

Indicate your order number and reason for the return request.  We will process the request and contact you with the appropriate info as soon as possible.